Guarantee: You get what you want, or you get your money back!
Mason’s Minerals Return Policy is simple: If the specimen is not what you want, return it within three weeks, and we will refund the purchase price of the specimen.
UNDAMAGED ITEMS
We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match how the real mineral appears physically. We do our utmost to photograph them and describe them accurately, but recognize that we can’t always meet everyone’s expectations. We don’t stock any minerals we wouldn’t want to own, so if it isn’t right – send it back. We do require that you notify us within 10 days of receiving the specimen, and that you have it back to us within 3 weeks. All sales are final 21 days after receipt.
If you are retuning an item, once I receive the specimen in the same condition in which it was sent, and with any labels or documentation that accompanied it, I will refund your money by using the same means you used to pay for the item originally.
Please wrapped each item being returned securely in tissue or toilet paper, then wrapped that in bubble wrap. Tape the bubble wrap closed. Pack the tissue and bubble wrapped item in a sturdy box with at least one inch of additional packing material all around. Use a new box. Include all labels and any other materials provided with the specimen in the box. If the specimen is delicate or easily broken, it must be double boxed. Make sure the inner box is packed as noted above, then pack that box in another with at least 1/2 inch of bubble wrap or styroform padding all around. Mail the package insured for the value of the specimen to Mason's Minerals, 844 Westlake Drive, Ormond Beach FL 32174. Be sure to include your name address, and a copy of your invoice to assure prompt refund.
Shipping charges for returning items are the customer’s responsibility. Please wrap and pack the specimen carefully and insure the package for its value.
DAMAGED ITEMS
We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damage in the mail. We must be notified so that we can properly file an insurance claim. Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. Contact us immediately by email at sales@masonsminerals.com for complete instructions for processing the collection of insurance and the refund of your purchase price. Please understand that if you do not assist us in filing an insurance claim we will be unable to successfully recover the value of the item from the Post Office, and will be unable to refund your purchase price.